Terms & Condition

Your use of our services constitutes your acceptance of our terms and conditions and all applicable laws. Should you require any further information in relation to our terms and conditions please contact us through our inquiry form in our website and we will endeavour to respond to your enquiry within 28 business days.

1. Payment Terms

a) Pay by Credit Card/Debit card (Master/Visa), COD and Internet Banking such e.g Maybank2u, Cimbclicks and etc.

2. SST / Taxes

a) Unless specified otherwise, all prices and quotations are expressed to be SST / Taxes INCLUSIVE amounts. 

b) If SST is payable in respect of anything supplied to the Customer under this Agreement, then the amount which the Customer is obliged to pay for that supply (Original Amount) will (subject to the receipt of a valid SST/Taxes invoice) be grossed up so that it results in, SARAWAK PRODUCT PAVILION retaining the Original Amount plus any tax amount.

3. Complaint and Warranty

a) The only conditions and warranties which are binding on, SARAWAK PRODUCT PAVILION in respect of the state, quality or condition of goods and services supplied by SARAWAK PRODUCT PAVILION’s vendor. (Customer Protection Act 1999)

b) To the extent permitted by statute, the liability, if any, of SARAWAK PRODUCT PAVILION is, at, SARAWAK PRODUCT PAVILION option, limited to and completely discharged by the resupply of the Service., SARAWAK PRODUCT PAVILION is not responsible for: 

  1. Not completing or providing the Service as a result of a breach of our Customer Service Agreement by the Customer (including a failure by the Customer to provide proper locations, utility services, a safe working environment or unencumbered access to the Premises); or 
  2. Any damages caused by defective provided by the Customer; 
  3. Any loss or damage incurred by the Customer or any third party as a result of the effects of a force majeure, being any event beyond the reasonable control of, SARAWAK PRODUCT PAVILION 
  4. Not completing or providing the Service due to an act or omission of the Customer or any other person at the Premises during provision of the Service; 
  5. Any loss incurred as a result of any breakage or damage to goods, items of value (including antiques, items of sentimental value) or the Premises; or 
  6. The cost of any key replacement or locksmith fees, unless keys were lost by, SARAWAK PRODUCT PAVILION staff members/partners/service providers.
  7. Except as provided in this clause, all conditions and warranties implied by law in respect of the state, quality or condition of the Service which may apart from this clause be binding on, SARAWAK PRODUCT PAVILION are excluded. 
  8. The Customer acknowledges that the results of any services provided may vary depending on a number of factors (equipment providing, packages and rates of services)

4. Cancellation Fees or Penalty

If a SARAWAK PRODUCT PAVILION representative fails to attend the Premises/Location within 2 hours of the Service Time and does not provide the requested Service SARAWAK PRODUCT PAVILION will provide the Customer with either:

i. A full refund of payments made by the Customer; or 
ii. Offer to reschedule the Service at another time mutually agreed between the Customer and, SARAWAK PRODUCT PAVILION

5. Termination and Suspension

a) This Agreement may be terminated by the Customer by providing immediately after service. 
b) SARAWAK PRODUCT PAVILION may terminate this Agreement by providing the Customer immediately after service. 
c) SARAWAK PRODUCT PAVILION may terminate this Agreement with immediate effect if the Customer is in breach of this Agreement, and in the opinion of, SARAWAK PRODUCT PAVILION that breach is incapable of remedy. 
d) SARAWAK PRODUCT PAVILION reserved for immediately suspend or terminate its service to the user without warning or notice for violation of any related term and condition apply.
e) SARAWAK PRODUCT PAVILION also reserved to take an action under Section 509 of the Penal Code Act 574 if related to sexual harassment during service either to user or service provider.

6. Termination and Suspension

a) The Customer acknowledges that any information provided by the Customer may be used by SARAWAK PRODUCT PAVILION for providing the Service. SARAWAK PRODUCT PAVILION agrees not to share any information provided by the Customer with any third party not directly involved in the provision of the Service (unless required to do so by law). 

b) The Customer agrees to, SARAWAK PRODUCT PAVILION communicating with them electronically and/or via other means in order to provide the Service or for reasons related to the provision of the Service. 

c) SARAWAK PRODUCT PAVILION will take all reasonable precautions to protect personal information provided by the Customer from loss, misuse, unauthorized access or disclosure, alteration or destruction. 

d) Any of your information, including Geo-location data, you upload, provide, or post on the SARAWAK PRODUCT PAVILION platform may be accessible to certain spaces in the SARAWAK PRODUCT PAVILION platform. We cannot verify or guarantee the accuracy of the information a user provides us on the SARAWAK PRODUCT PAVILION platform, and we do not control the information provided by other users that is made available through our system. Therefore, SARAWAK PRODUCT PAVILION cannot and does not confirm each user’s purported identity. You may find another user’s information to be offensive, harmful, inaccurate, or deceptive. Please use caution and common sense when using the SARAWAK PRODUCT PAVILION platform. 
Please note that there are also risks of dealing with underage persons or people acting under false pretence. By using the SARAWAK PRODUCT PAVILION platform, you agree to accept such risks and SARAWAK PRODUCT PAVILION is not responsible for the acts or omissions of others on the SARAWAK PRODUCT PAVILION platform. In order to help you evaluate with whom you are dealing, SARAWAK PRODUCT PAVILION can link to a user’s facebook.com profile if they supply us with their facebook.com account information. Referring on Consumer Protection (Electronic Trade Transaction) Regulation 2012.

7. Subject to Changes

a) SARAWAK PRODUCT PAVILION reserves the right to update or modify these terms and conditions at any time without prior notice, and may do so by publishing an updated agreement on its website. Each updated agreement will take effect 24 hours after it has been published on the website. 

b) SARAWAK PRODUCT PAVILION may increase the commission payable at any point in time. If you continue to use SARAWAK PRODUCT PAVILION, you shall be deemed to have accepted the new cost for that renewal term and any subsequent renewal terms.

8. Copyright the content of this Agreement

a) Protected by international copyright laws and may be used for personal reference only. Subject to applicable law, permission to copy, alter, reproduce, and publish, transmit and/or otherwise distribute this content is forbidden without first obtaining the prior written permission of SARAWAK PRODUCT PAVILION. Referring Copyright (Copyright Tribunal) Regulation 2012 and (“Content”) are works protected under the Malaysian Copyright Act 1987. 

b) SARAWAK PRODUCT PAVILION takes no responsibility for its contractors or subcontractors in any way or form. SARAWAK PRODUCT PAVILION has the right to report non-payment of services to either the Police or a credit reporting agency as it sees fit., SARAWAK PRODUCT PAVILION have the right at any point to review its customer Service agreement and make changes where it sees fit.

9. Social media and networking sites

a) As part of the functionality of the SARAWAK PRODUCT PAVILION platform, you may be able to login through online accounts you may have with third party service providers (each such account, a “third party account”) by either providing your third-party account login information through the SARAWAK PRODUCT PAVILION platform; or allowing SARAWAK PRODUCT PAVILION to access your third-party account, as is permitted under the applicable terms and conditions that govern your use of each third-party account.

b) You represent that the SARAWAK PRODUCT PAVILION platform is entitled to disclose your information in the SARAWAK PRODUCT PAVILION platform, social media and its networking sites, without breach by you of any of the terms and conditions that govern your use of the applicable third-party account and without obligating SARAWAK PRODUCT PAVILIONto pay any fees or making SARAWAK PRODUCT PAVILIONsubject to any usage limitations imposed by such third-party service providers. By granting SARAWAK PRODUCT PAVILIONaccess to any third party accounts, you understand that SARAWAK PRODUCT PAVILIONmay access, make available and store (if applicable) any content that you have provided to and stored in your third party account (the “social networking site/sns content”) so that it is available on and through the SARAWAK PRODUCT PAVILIONplatform via your account, including without limitation any friend, contacts or following/followed lists, and SARAWAK PRODUCT PAVILIONmay submit and receive additional information to your third party account as indicated herein.

10. Sarawak Product Pavilion e-mail and text communications

a) E-mail communications and text messages sent from or through the SARAWAK PRODUCT PAVILION platform are designed to make your SARAWAK PRODUCT PAVILION experience more efficient. By becoming a user, you specifically agree to accept and consent to receiving e-mail communications and text messages initiated from us or through us, which include, without limitation: message notification e-mails, e-mails or text messages informing you about potential available SARAWAK PRODUCT PAVILION apps or users and e-mails informing you of promotions we run and emails informing you of new and existing features we provide. Standard text messaging charges applied by your cell phone carrier will apply to text messages we send. If you change your mobile phone service provider, the notification service may be deactivated for your phone number and you may need to re-enrol in the notification service. 

b) SARAWAK PRODUCT PAVILION reserves the right to cancel the notification service at any time. If you do not wish to receive any of our e-mail communications or text messages, please do not use the services or sign up in the SARAWAK PRODUCT PAVILION platform.

11. Online content disclaimer

a) Opinions, advice, statements, offers, or other information or content made available through the services, but not directly by us, are those of their respective authors, and should not necessarily be relied upon. Such authors are solely responsible for such content. We do not guarantee the accuracy, completeness, or usefulness of any information on the services and neither do we adopt nor endorse nor are we responsible for the accuracy or reliability of any opinion, advice, or statement made by parties’ other than us. 

b) Under no circumstances will we be responsible for any loss or damage resulting from anyone’s reliance on information or other content posted on the services, or transmitted to users. We reserve the right, but we have no obligation, to monitor the materials posted in the public areas of the services. Notwithstanding this right, you remain solely responsible for the content of the photos, profiles (including your name, image, and likeness), messages, notes, text, information, music, video, advertisements, listings, and other content (the “content”) that you post in the public areas of the services and in your private e-mail messages. 

c) We shall have the right to remove any such material that in our sole opinion violates, or is alleged to violate, the law or this agreement or which might be offensive, illegal, or that might violate the rights, harm, or threaten the safety of users or others. E-mails sent between you and other users that are not readily accessible to the general public will be treated by us as private to the extent required by applicable law. 

d) In the event that you have a dispute with one or more users, you agree to release SARAWAK PRODUCT PAVILION(and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected to such disputes with other users or to your use of the SARAWAK PRODUCT PAVILION platform or the services. In other words, you are solely responsible for your interactions with other users. We reserve the right, but have no obligation, to monitor disputes between you and other users. Please carefully select the type of information that you post on the SARAWAK PRODUCT PAVILION platform or through the services or release to others. We disclaim all liability, regardless of the form of action, for the acts or omissions of other users or users (including unauthorized users, or “hackers”). SARAWAK PRODUCT PAVILION only offers a venue that enables SARAWAK PRODUCT PAVILION and users to match with each other. SARAWAK PRODUCT PAVILION does not offer delivery services and SARAWAK PRODUCT PAVILION is not a delivery company. We are not involved in the actual delivery provided by SARAWAK PRODUCT PAVILION to users. As a result, we have no control over the quality or reliability of the delivery that occurs as a result of the service; nor do we have any control over the truth or accuracy of the of users’ information listed on the SARAWAK PRODUCT PAVILION platform. We cannot ensure that a SARAWAK PRODUCT PAVILION or user is who he or she claims to be or that a SARAWAK PRODUCT PAVILION or user will actually complete an arranged service. We reserve the right to change any and all content, software and other items used or contained in the SARAWAK PRODUCT PAVILION platform and the services at any time without notice. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof, or any affiliation therewith, by SARAWAK PRODUCT PAVILION or the SARAWAK PRODUCT PAVILION platform. 

e) The SARAWAK PRODUCT PAVILION platform and the services may be temporarily unavailable from time to time for maintenance or other reasons. SARAWAK PRODUCT PAVILION assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, user communications. SARAWAK PRODUCT PAVILION is not responsible for any technical malfunction or other problems of any telephone network or service, computer systems, servers or providers, computer or mobile phone equipment, software, failure of email or players on account of technical problems or traffic congestion on the internet, on the SARAWAK PRODUCT PAVILION platform, on any web site or any combination thereof, including injury or damage to user’s or to any other person’s computer, mobile phone, or other hardware or software, related to or resulting from using or downloading materials in connection with the web and/or in connection with the services.